Reference

Legal terms that protect your account

When you open an account with us, you're entering a relationship built on transparency.

Data security protocolsPayment verification stepsAccount access & rightsSupport contact channels
bosbet Legal terms that protect your account
REACH OUR LEGAL TEAM

How to contact us about policy questions

Team online

Live chat

Open the live chat tab in your account lobby. Our support staff answer policy and account-access questions Monday through Sunday, 08:00 to 23:00 Jakarta time. Response time under two minutes during peak hours.

Email support

Send requests to our legal contact email. Include your account username and a clear description of your question. We reply within 24 hours on business days, 48 hours on weekends.

Account settings

Log in, go to Settings, then Privacy & Data. You can download your account history, view what data we store, and submit requests to update or remove your information directly from this page.

HOW WE PROTECT YOU

Data handling, security, and your account control

Deposit security

When you transfer via DANA, OVO, GoPay or QRIS, the payment is encrypted end-to-end. We verify every deposit before it credits to your account. If a transaction fails, your funds return to your wallet automatically within one hour.

Withdrawal verification

Before we process a withdrawal, we confirm your identity and check that the payout address matches your registered account. This step takes five to ten minutes. Once approved, funds reach your bank or mobile wallet in under 30 minutes on weekdays.

Cookie and tracking

We use cookies to keep you logged in and remember your lobby preferences. Analytical cookies help us see how the site performs for players in Semarang and across Indonesia. You can turn off non-essential cookies in your browser settings without losing account access.

Data retention

Account data is kept for the duration of your membership plus three years after closure, where local law permits. Payment records are held for seven years. After that period, personal data is deleted unless we're required by law to retain it.

Password and login

Your password is hashed and never stored in plain text. We recommend a strong, unique password and never sharing your login with anyone. If you suspect unauthorized access, change your password immediately or contact support to lock your account.

Request your data

Open your account, go to Settings > Privacy & Data, and select 'Download my information' to get a copy of everything we hold. Or email our legal team with your username. We provide the file within ten business days.

Questions about legal terms, data, and your rights

Account data stays on file for three years after closure in case you return or we need it for regulatory purposes. Payment records are kept for seven years where local law permits. You can request early deletion of non-essential data by emailing support with your username and account details.

No. Your DANA, OVO, GoPay and QRIS details are encrypted and stored only on our secure servers. We never sell or share your payment method with third parties. Payment processors see only what's needed to clear your deposit or withdraw your funds.

Log in, navigate to Settings > Account Details, and update your name or phone number. Changes take effect immediately. If you need to update your registered bank account for withdrawals, that change requires verification and takes up to 24 hours.

Yes. In Settings > Privacy & Data, select 'Download my information' and we'll prepare a file with all your account activity, deposits, withdrawals, and bets. The file reaches your registered email within ten business days.

Contact our support team immediately through live chat or email with details of the error. We investigate within 24 hours and correct any system mistakes. If funds were incorrectly deducted, we refund them. Disputes about bet outcomes are reviewed against game logs.

Session cookies (login) are cleared when you log out. Preference cookies stay for one year so we remember your lobby settings. You can delete all cookies anytime in your browser settings. Analytical data is kept for 90 days and then deleted.

Contact our support team with your account username and any verifiable account details such as recent deposit amounts or betting history. We verify your identity and help you regain access. The process takes one to two business days. Keep your contact details current in Settings to avoid this issue.