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Terms & Conditions That Protect Your Account

When you open an account with us, you're agreeing to clear terms that spell out how deposits and withdrawals work, how we keep your data safe, and what…

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bosbet Terms & Conditions That Protect Your Account
REACH US ANYTIME

How to Contact Us About Your Terms or Account

Team online

Live Chat

Open the chat widget in the bottom-right corner of the lobby or account page. Available 09:00–23:00 Indonesia time daily. Our team answers term questions, account status and dispute reports in real time.

Email Support

Email [email protected] with your account username and the specific term or policy you're asking about. We respond within 24 hours on weekdays, 48 hours on weekends, to clarify rules or escalate disputes.

In-Account Messaging

Log into your account, go to Settings > Messages, and send a support ticket. Attach screenshots or transaction IDs if you're reporting a withdrawal or verification issue. We prioritise account-linked reports.

SECURITY AND TRANSPARENCY

How We Protect Your Data Under Our Terms

Account Verification

Before your first withdrawal, we verify your identity using your KTP or passport number and a photo. This protects both you and us from fraud. Verification usually takes under two hours during business hours.

Encryption and Storage

Your payment details and personal data are encrypted end-to-end. We store them on secure servers in Indonesia. We do not share your data with third parties except payment processors and compliance authorities.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can manage cookies in your browser settings. Blocking them may slow your experience but won't prevent withdrawals.

Data Retention

We keep your account data for seven years after closure for tax and dispute resolution. After that, we delete it unless Indonesian regulation requires us to keep records longer.

Requesting Changes

To update your registered name, email address or payment method, log in, go to Settings > Profile, and edit your details. Changes take effect immediately. Contact support if you need to dispute a withdrawal.

Closing Your Account

Go to Settings > Account > Close Account and follow the prompts. Any balance is refunded to your original payment method. Closed accounts can be reopened by emailing support within 30 days.

Common Questions About Our Terms

Your withdrawal request will be held until verification is complete. We'll send you an email with a verification link. Submit your ID photo and we'll check it within two hours. This is a term we enforce to prevent fraud and protect your account from unauthorized access.

Yes. Log into Settings > Payment Methods, remove the old method, and add a new one (DANA, OVO, GoPay or QRIS). Future deposits and withdrawals will use the new method. Existing pending transfers use the original method unless you cancel them first.

Access depends on local law where you are. If you're in a region where bosbet operates, you can log in and play. If you're in a restricted region, your account will be blocked until you return or move to a permitted area. Contact support to confirm eligibility from your location.

We retain your account information for seven years after closure for tax, audit and dispute purposes. After that period, we delete personal data unless Indonesian law requires longer storage. You can request a data export before closure by emailing support.

Contact support within 30 days of the transaction with your account username and transaction ID. We investigate and respond within five business days. If unresolved, disputes go to local arbitration. Keep screenshots of your account history as evidence.

Daily limits depend on your payment method and account history. DANA, OVO, GoPay and QRIS typically allow multiple deposits per day up to your card or e-wallet limit. Withdrawals are one per calendar day per verified payment method. Check your account dashboard for your specific limits.

Using another person's payment method violates our terms and will trigger account suspension pending investigation. We verify all withdrawals match the account holder's ID. If fraud is confirmed, your account is closed and funds are refunded to the verified owner of the payment method.

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